Shipping Policy
At Synapse Foundry LTD, we strive to provide our customers with a seamless and efficient shipping experience. This Shipping Policy is designed to inform you about our shipping methods, delivery times, and other important details related to the delivery of your orders. We adhere to the highest standards of transparency and compliance with EU regulations to ensure your satisfaction.
1. Shipping Methods
We offer a variety of shipping options to cater to your needs. The available shipping methods may vary depending on your location and the items in your order. You will be able to select your preferred shipping method during the checkout process.
2. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping cost will be displayed during the checkout process. We strive to keep our shipping costs fair and reasonable while ensuring the safe and timely delivery of your items.
3. Delivery Times
Our delivery times are estimated based on the shipping method you choose and your location. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as customs clearance or carrier delays.
Standard shipping typically takes 20-40 business days.
Please allow 5-7 business days for order processing before your package is shipped. This time is necessary for order verification, quality checks, and packaging.
4. Tracking Your Order
You will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our designated courier service. If you do not receive a tracking number, please contact our customer support team at [[email protected]](mailto:[email protected]).
5. Customs and Duties
For orders shipped outside the EU, the recipient may be required to pay customs duties and taxes. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office to understand the potential costs associated with importing goods.
6. Shipping to Restricted Areas
Please note that we may not be able to ship to certain restricted areas or countries due to legal restrictions or logistical challenges. If your shipping address is in a restricted area, we will notify you promptly and provide options for alternative delivery or a refund if necessary.
7. Returns and Refunds
If you need to return an item, please refer to our Return Policy,https://synapsefoundryen.com/returnpolicy. We will provide detailed instructions on how to initiate a return and the steps to follow. Once we receive the returned item, we will process your refund or exchange as quickly as possible.
8. Contact Us
If you have any questions or concerns about your order or shipping, please do not hesitate to contact our customer support team. We are here to assist you:
Email: [email protected]
Website: https://synapsefoundryen.com/
We appreciate your business and are committed to providing you with the best possible service. Thank you for choosing Synapse Foundry LTD.